The operational backbone
of connected care.
ResQHub is the device-agnostic IoT platform that activates, monitors, configures and routes every signal across the aging-in-place ecosystem — powering Pulse Alert, TruAlert, CareLink and ResQAi from a single shared infrastructure.
Four brands.
One platform underneath.
The ecosystem looks like four separate companies from the outside — a Canadian PERS dealer, a hardware-and-support brand, an AI care companion, and a soon-to-launch in-house monitoring station. From the inside, they share one operational backbone: ResQHub.
One platform.
Four stackable services.
Up to $10.50 ARPU per device, per month.
ResQHub bills every dealer per active device, per month. The base tier is connectivity and device management; SIM, monitoring and AI care are additive services that compound on the same active device. The economics scale linearly with the fleet — and the fleet runs on infrastructure that's already in production.
One infrastructure.
Every brand rides on top.
ResQHub is not a single app — it's a shared platform that unifies device telemetry, SIM lifecycle, monitoring-center integration, caregiver alerts and AI follow-up across every consumer brand in the ecosystem.
Shared SQL. One queue.
Worker roles doing real work.
The platform is built on an Azure-centric stack: Azure SQL as the system of record, Azure Service Bus as the decoupling seam, Redis for connection routing, and Azure Table Storage for telemetry — all wired through .NET worker roles that have been hardened in production for years.
- TCP listeners
- Protocol parsers (EV05, EV07, RTOS)
- Redis-routed sessions
- Per-instance memory caps
- Azure Service Bus
- EventsQueue (single seam)
- ResQBus worker pool
- Programming queue (commands)
- Azure SQL (shared schema)
- Cosmos DB
- Azure Storage / Table logs
- ASP.NET Identity + roles
A live command center
for every device in the fleet.
Dealers and operators get a single interface for activation, connectivity, event history, location intelligence, remote programming and diagnostics — across thousands of devices, multiple device types and a full sub-dealer hierarchy.
- ›Manage Devices· Inventory & status· Dealer assignment· Connection state· Bulk activate / suspend
- ›Device Detail· Event history· Location & accuracy· Battery / signal / data· Programming queue
- ›Remote Programming· Reboot · Ring · Locate· DND windows· Fall sensitivity· Time zone / screen messages
- ›Device Command Jobs· Bulk rolling targets· Sub-dealer scoping· Chunking + retry policy
- ›Firmware & Models· EV04 · EV05 · EV07· IH100 · 200i · 300v · 300i3· Parser version
- ›SIM Inventory· Multi-carrier pools· ICCID / IMSI lookup· Carrier swap
- ›SIM Lifecycle· Activate · Suspend · Resume· Plan changes· BYO-SIM dealers
- ›Usage Telemetry· Data MB / Minutes· 30-day averages· Outlier flags
- ›Phone Numbers· DID assignment· Number porting
- ›Accounts· PII vault· Home radius· Medical notes
- ›Caregivers· Up to 5 contacts· SMS / email / voice prefs· Text-to-command access
- ›Monitoring Account· Central-station mapping· Account codes· ResQMonitoring (in-house)
- ›Event Stream· SOS · Fall · Battery · Geo· Enriched payloads
- ›Alert Routing· Central station· Caregiver fan-out· AI follow-up
- ›No-Report Queue· 7-day silence flag· Operator workflow
- ›Dealer Hierarchy· Master → Sub-dealer· Device ownership· Visibility scoping
- ›White-Label· Logo / colors / URL· Outbound message branding
- ›Users & Roles· Support · Billing · Monitoring· Permission matrix
- ›Per-Device Billing· $1.50 connectivity & mgmt· +$2 managed SIM· +$2 monitoring· +$5 AI care (ResQAi)
- ›Invoices· Stripe· QuickBooks Online sync
- ›Dealer Statements· Active counts· Service tier mix
- ›Call Campaigns· Welcome · Wellness · Medication · Post-event
- ›Transcripts· Risk scoring· Human-escalation queue
- ›CareLink Front-End· Family-facing UI· Daily summaries
- ›Operational· No-report 7d· Avg battery life· Data-by-device
- ›Commercial· Active device counts· ARPU per dealer· Churn signals
- ›Exports· PDF · Excel · CSV
- ›Service Health· DB · ServiceBus · Memory · Ingest
- ›Audit Logs· User actions· Programming history
- ›API Keys & Webhooks· Partner ingress· Outbound delivery
SIM, carrier and signal —
orchestrated as one.
ResQHub abstracts away the complexity of multi-carrier cellular. The platform manages SIM activation, suspension, phone-number assignment, SMS fallback, and per-device data/minute tracking — so dealers stop juggling carrier portals and spreadsheets.
Every signal becomes
an actionable event.
When a device fires an SOS or fall, the platform doesn't just forward a raw alert. ResQBus enriches it with location context, home-radius comparison, recent battery and signal history — then routes to monitoring centers, caregivers and AI follow-up in parallel.
ResQAi turns the
press of a button
into a daily relationship.
The same infrastructure that routes emergencies also powers ResQAi — the AI care backbone behind CareLink, the family-facing experience. AI calls are placed to the senior's mPERS device, transcribed, parsed for risk, and escalated to a live care team within 12 hours. Every conversation feeds the same shared data model that powers dealer dashboards and the CareLink app.
See the full CareLink investor briefing →Built for channel scale.
Master → sub-dealer → user.
Master dealers create sub-dealers, assign devices, manage users, and control visibility — each sub-dealer sees only its own devices, maps, reports and users. Master dealers retain full visibility. Branding, URL, color, and alert messaging are configurable per partner.
Already wired to the
systems that run the business.
ResQHub doesn't sit beside the operating stack — it's already integrated with the carriers, billing platforms, mapping providers, central stations and communication channels dealers actually use.
- ·Telit SIM lifecycle (default carrier)
- ·SMS fallback path with delivery tracking
- ·BYO-SIM for dealers with their own carrier accounts
- ·Per-device usage telemetry
- ·Stripe billing for dealer subscriptions
- ·QuickBooks Online sync
- ·Plaid for dealer account verification
- ·Per-active-device monthly billing
- ·Twilio SMS + voice
- ·SendGrid email
- ·Caregiver text-to-command (track, ring)
- ·Central-station event payloads · ResQMonitoring
From tens of devices to
tens of thousands — without proportional headcount.
The platform is engineered for fleet growth that doesn't require linear support growth. Asynchronous orchestration, queued commands with retry, and remote diagnostics mean a single operator team can manage exponentially larger fleets — turning PERS from a hardware-led business into a software-enabled one.
The data we already capture
becomes the next product line.
The operating system
for connected safety.
ResQHub turns hardware-heavy, support-intensive PERS into a scalable, software-enabled operations layer. It powers every brand in the ecosystem — Pulse Alert, TruAlert, CareLink and ResQMonitoring — from one shared infrastructure that already runs 22,000 devices at fleet scale, with the integrations, dashboards and orchestration in production today.
We are not just managing devices. We are operating the infrastructure that makes aging-in-place possible at scale.